Installation Problems

Certificate problems
MobyExplorer is signed using a Thawte Premium Server certificate. In order to run MobyExplorer in the smoothest way you should preferrably have the Thawte Premium Server root certificate enabled on your phone. Most new Nokia and Sony Ericsson phones should have the Thawte root certificate on them. However some operators choose to remove this certificate and only allow applications signed with the Operator's own certificate to be installed.

The easiest way to find out if you have the Thawte root certificate is to try and install MobyExplorer using the instructions found here. If the Thawte root certificate is not present on the phone, the installation will fail. In this case go to the section "Checking if Thawte certificate is correctly configured" below to find out if the Thawte certificate is in the phone and correctly configured.

If this check confirms that you don't have the Thawte root certificate, then you can still use MobyExplorer by downloading the unsigned version of MobyExplorer.

Checking if Thawte certificate is correctly configured

If the installation of MobyExplorer fails this could either be due to that your phone does not have the Thawte Premium Server root certificate, or it could be that it is incorrectly configured. Please follow the steps below to check that your phone has the Thawte root certificate correctly installed:

Sony Ericsson phones:
Depending on the model of the phone there are 2 different ways of checking for the Thawte root certificate:
1. Go to Settings->General->Security->Certificates->Java Certificates
2. Go to Settings->Connectivity->Internet Settings->Security->Java Certificate

Please make sure that Thawte Premium Server is in the list of certificates for Java.

If this certificate is not there it means that your operator has chosen to remove this certificate from your phone. In this case you can only run the unsigned version of MobyExplorer.

Nokia Series 60 phones:
Go to Tools -> Settings -> Security -> Certif. Management

Check that you have the Thawte Premium Server CA in the list of certificates.

If this certificate is not there it means that your operator has chosen to remove this certificate from your phone. In this case you can only run the unsigned version of MobyExplorer.

If you can find this certificate, then press Options->Trust Settings
Please make sure that the App. installation is set to Yes.
Please make sure that the Online Certificate Check is set to No.

Nokia Series 40 phones:
Go to Settings->Security Settings->Authority certificates->Certificate list

Check that you have the Thawte Premium Server CA in the list of certificates.

If this certificate is not there it means that your operator has chosen to remove this certificate from your phone. In this case you can only run the unsigned version of MobyExplorer.

If you can find this certificate, then press Options->Select use and make sure that the App. signing is enabled.
Please make sure that the Online Certificate Check is set to No.